Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

  • How does it work?

    • We provide you with a sim card which works in any unlocked device around the world to access the Internet cheaply. Simply top it up here on the portal with a prepaid data bundle of your choosing, by selecting the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days, and then you are free to top it up again as many times as you wish.

  • Do I need to register or to activate the sim?

    • No registration or activation is required with this sim. Just purchase a data bundle of your choice on this portal, and then pop the sim into your device to start using the Internet.

  • Phone Unlocking

    • You need to check that your phone is not locked to your current carrier/provider. If you aren't sure if it is then the simplest way to check this is to put a sim card from a different operator into your phone and see if it still works. If this works your phone is not locked. If your phone is locked you can get it unlocked by your operator or from local phone shops.

  • What type of devices can the data sim card be used with?

    • Please ensure that your device is unlocked and not tied to a network. There are no restrictions on what device it can be used in. The sim works with all smartphones and tablets - if inserted to a USB dongle or MiFi mobile hotspot device you can connect your laptop computer to receive data.

  • Does the sim card expire?

    • The sim card will only expire if it is not used for a one year period.

  • Can I use the data sim for calls and SMS?

    • No this sim card is only enabled for data. VoIP apps such as Skype can be used.

  • Can I buy Micro or Nano sized sim cards?

    • Yes our sim is actually trio (mini, micro and nano) type, meaning you can simply and easily cut it in any sim size you wish.

  • Can I use the sim in a Blackberry?

    • Everything will work as normal, except for using BIS which is not currently supported. There is a workaround however - we would recommend that you use a MiFi to tether the signal to your Blackberry as you will then have full functionality.

  • How do I check my usage?

    • There is a live usage monitor in the 'My SIM' section of this site. We will also send email alerts to your registered email addresses. You can add registered email addresses at any time, but may not remove the master account email address.

  • Do I need to change any settings?

    • Yes, APN (access point name) setting is required in most countries. Go to settings on your device and change the APN to "fast.m2m", and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device. Also, data roaming must be enabled.

  • I want to change my Zone before my bundle has been used up/expired, what can I do?

    • You are able to upgrade the remaining data allowance in your active bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods. The expiry date remains the same for this bundle. There is no downgrade option however.

  • Does the data bundle expire?

    • Yes, it will last for 30 days. You can select the plan start date (future date) when you buy the data bundle online.